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BMC Helix ITSM Insights 23.x: Fundamentals Using (WBT)
BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights enables transition from traditional ITSM to intelligent, agile, and highly automated Service Management.
This course gives ITSM users the knowledge to work with ITSM Insights cases, such as proactive problem management and realtime incident correlation.
Major release:
BMC Helix ITSM 23.x
Good for:
Administrators, Users
Course Delivery:
Web Based Training (WBT) | 1.5 heures
Course Modules
Module 1: Introduction to BMC Helix ITSM Insights Application and Roles
Module 2: Configuring Proactive Problem Management
Module 3: Configuring Real-Time Incident Correlation
Course Modules
Module 1: Introduction to BMC Helix ITSM Insights Application and Roles
Module 2: Configuring Proactive Problem Management
Module 3: Configuring Real-Time Incident Correlation